FAQ
Find quick answers about shopping with Surfside Wear.
General Questions
What is Surfside Wear?
Surfside Wear is an online-only beachwear and resortwear store focused on women’s coastal style.
We offer swimwear, cover-ups, dresses, tops, bottoms, sandals, bags, accessories, and year-round coastal pieces.
Is Surfside Wear online only?
Yes. Surfside Wear is an online-only retail store.
We do not operate a physical storefront, showroom, pickup counter, or walk-in location.
How can I contact customer support?
You can contact Surfside Wear by email or phone.
Email: info@surfsidewear.com
Phone: 228-437-6856
Please include your order number when contacting us about an existing order.
Shipping Questions
Where do you ship?
Surfside Wear currently ships within the United States only.
How long does shipping take?
Most orders are processed within 1–3 business days.
After processing, delivery usually takes 2–10 business days.
Do you offer free shipping?
Yes. Orders of $79 or more qualify for free standard shipping within the United States.
Shipping costs for orders under $79 are shown at checkout before purchase.
Will I receive tracking information?
Yes. Tracking information is emailed after your order ships when available.
Some orders may ship in more than one package. If that happens, tracking may be provided for each package.
Can delivery be delayed?
Yes. Delivery times are estimates. Carrier delays, weather, holidays, order volume, product availability, and incorrect shipping addresses may affect delivery timing.
For full shipping details, please review our Shipping Policy.
Returns Questions
Can I return an item?
Returns may be requested within 7 days of delivery.
Items must be unworn, unused, unwashed, with original tags attached, and in original packaging when possible.
Are swimwear items returnable?
Swimwear is final sale for hygiene reasons and cannot be returned unless the item arrives damaged, defective, or incorrect.
What items are final sale?
Final sale items include:
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Swimwear
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Jewelry
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Accessories
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Clearance or final sale items
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Gift cards
How do I start a return?
Contact us at:
Please include your order number and the item you would like to return.
Do not send any return back without contacting Surfside Wear first. Return instructions will be provided after your request is reviewed.
Who pays return shipping?
Customers are responsible for return shipping unless the item is defective, damaged, or incorrect.
What should I do if my item arrives damaged or incorrect?
Contact us as soon as possible at:
Please include your order number and photos of the item, packaging, and issue.
For full return details, please review our Returns Policy.
Sizing Questions
How do I choose the right size?
Please review the size chart on the product page before ordering.
Product fit may vary by style, fabric, and manufacturer measurements.
Why do some size charts show international sizes?
Size charts may include international size conversions for fit reference only.
Surfside Wear currently ships within the United States only.
Payment Questions
What payment methods do you accept?
Available payment methods are shown at checkout.
Payment options may include major credit cards, Shop Pay, PayPal, Google Pay, and other secure payment methods.
Is checkout secure?
Yes. Checkout is processed securely through Shopify and available payment providers.
Store Questions
Where is Surfside Wear located?
Surfside Wear’s business mailing address is:
Surfside Wear
822A Highway 90
Bay St. Louis, MS 39520
United States
This address is for business correspondence only. It is not a retail storefront, pickup location, or return drop-off location.
Where can I find your policies?
You can review our main policies here:
Need Help?
For questions about an order, product, shipping, or return, contact us at: